Dispatcher/Call CenterAllstate Security Industries
Job Start Date:Type of Position:Full Time
Number of Openings:3
Job Location & Contact:
3433 Plains Blvd
Street Address 2
AMARILLO, TX79102
8063543200
Email
Job Description:
Allstate Security Industries, Inc, the leading Security Services Provider in Amarillo is expanding our Alarm Response Center (ARC) Team, and we are on the hunt for more Dispatchers to join us! We are looking for additional Alarm Response Center Dispatchers to act as a communication point for emergency and non-emergency calls. There are three shifts available, a day shift, evening shift and overnight night. Hours for each shift would be from 7am-3pm for day, 3pm-11pm for evening, and 11pm-7am for overnight, on a rotating schedule. You will address active alarms, troubleshoot with customers, receive service requests, transmit messages and insert account data. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multitask as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. You will need to obtain a State License for Alarm Monitoring through the state of Texas. Responsibilities: -Receive and Dispatch on active alarms. -Receive emergency and non-emergency calls and record significant information. -Address problems and requests by transmitting information or providing solutions. -Prioritize calls according to urgency and importance. -Use radio, phone or computer to send emergency responders to appropriate locations. -Provide technicians with information about accounts and service requests. -Enter data in computer system and maintain logs and records of daily tasks, activities and other information. We offer the following after 90 days: -Health Benefits -Yearly evaluations with corresponding pay raises -Holiday pay -Paid vacation -Insurance You can appear in person at our offices to learn more about this opportunity and also fill in the link below. https://www.allstatesecurity.com/contact/allstate-careers Job Type: Full-time Pay: $9.00 - $12.00 per hour COVID-19 considerations: PPE available. Constant sanitation. Temperatures taken prior to shift. Limited public entry.
Experience Required:
Must Haves: -Tech-savvy with knowledge of relevant methods (Google Drive). -Fast typing with experience in data entry. -Outstanding phone etiquette. -Proficient in English (oral and written). -Ability to stay calm in high stress environments. -Outstanding organizational and multitasking abilities. -Active listener with excellent communication skills. -Interactive social skills. -Sound judgement and critical thinking. -High school diploma. -No Felonies or Class A Misdemeanors. -Willingness to work weekends, holidays and occasional overtime. - Customer Service Skills Would like to Have: -Proven experience as dispatcher or relevant position. -Knowledge of procedures and guideline for emergency situations. -Bilingual (oral and written). -College experience.
How to Apply:
https://www.indeed.com/job/dispatchercustomer-service-3745cf7e331f13c4
Application Deadline:
Jan 01, 1900
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